Refund policy

Live Plants

Due to their perishable nature, live plants are not eligible for routine returns or exchanges once delivered or collected.

We take care to ensure plants are healthy and accurately identified before leaving our nursery. If your order arrives damaged, unhealthy, or contains an incorrect item, please contact us within 48 hours of delivery with your order number and photographs.

We will review the issue and provide a replacement or refund when appropriate. Nothing in this policy limits rights provided by applicable law.

Plants naturally vary in size, appearance, and seasonal growth. Dormant plants may have little or no visible foliage and are not necessarily unhealthy.

We cannot guarantee plant survival after delivery, as growing conditions, watering, planting practices, weather, and wildlife can affect establishment.

Other Products

Unused, nonperishable merchandise may be returned within 7 days of delivery, provided it is in its original condition. Customers are responsible for ordinary return shipping costs. Contact us before returning any merchandise.

Order Cancellations

Orders may be canceled for a full refund before they have been prepared for delivery or shipment.

Once an order has been prepared or shipped, cancellation may no longer be possible. Contact us as soon as possible if you need to make changes.

Refunds

Approved refunds will be issued to the original payment method. Processing times depend on your payment provider.

For assistance with an order, please contact us through our website at laurelfieldco.com.